Collect instant feedback on every remote session

SmileBack is a customer feedback system focused exclusively on customer satisfaction. Receive instant feedback so you can save time, optimize your service and improve your client experience.

Understand your support service with a customer feedback system built on Customer Satisfaction (CSAT)

  • One-click surveys

    Get instant reviews and critical comments by triggering surveys at the close of every remote session.

  • Insightful data

    Segment, filter, and use tags to better understand your business and tailor your services to your client’s unique needs.

  • Real-time dashboards

    See a summary of performance metrics and an aerial overview of customer sentiment with real-time analytics and dashboards.

  • Automated actions

    Set up workflows, instantly respond to issues, and increase the efficiency and effectiveness of your service.

  • Templated reports

    Create custom reports to prove your value to clients, present data-driven opportunities, and drive meaningful conversations.

  • Feedback widget

    Show off your CSAT scores and positive customer reviews in real-time to boost your credibility and generate new leads.

Save 50% off your first six months on our monthly plan or a full year on our annual plan!

Use promo codes SCREENCONNECT50-6 or SCREENCONNECT50-12 when subscribing.

Billed annually
Billed monthly
Starter
1-5 agents
$ 88.00
$
44.00
monthly
Growth
6-10 agents
$ 123.00
$
61.50
monthly
Pro
11-15 agents
$ 158.00
$
79.00
monthly
Pro +
16-20 agents
$ 193.00
$
96.50
monthly
Enterprise
21+ agents
$ 228.00
$
114.00 *
monthly
  • Starter
    1-5 agents
    $ 88.00
    $
    44.00
    monthly
  • Growth
    6-10 agents
    $ 123.00
    $
    61.50
    monthly
  • Pro
    11-15 agents
    $ 158.00
    $
    79.00
    monthly
  • Pro +
    16-20 agents
    $ 193.00
    $
    96.50
    monthly
  • Enterprise
    21+ agents
    $ 228.00
    $
    114.00 *
    monthly

* starting price

Give us a trial run

Take SmileBack for a 14-day test drive and start collecting
valuable feedback that you can act on.








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*DISCLOSURES: Terms and conditions apply. This promotional campaign is valid from November 1, 2023, to January 31, 2024. Offer exclusively available for current ConnectWise ScreenConnect™ partners who haven’t previously used SmileBack™, a ConnectWise solution. Any other ongoing promotions and discounts may not be combined with this offer. ConnectWise reserves the right to modify or cancel offers without notice. Contact our sales team for more information.