Plans to fit your growth

Get access to all our features at any pricing tier, built to be utilized as your organization grows. Join 1000+ companies that have improved their customer satisfaction with SmileBack®.

Already a ConnectWise partner? You can also contact your Account Manager for additional subscription options.

Billed annually
Billed monthly
Starter
1-5 agents
$
88
monthly
Growth
6-10 agents
$
123
monthly
Pro
11-15 agents
$
158
monthly
Pro +
16-20 agents
$
193
monthly
Enterprise
21+ agents
$
228 *
monthly
  • Starter
    1-5 agents
    $
    88
    monthly
  • Growth
    6-10 agents
    $
    123
    monthly
  • Pro
    11-15 agents
    $
    158
    monthly
  • Pro +
    16-20 agents
    $
    193
    monthly
  • Enterprise
    21+ agents
    $
    228 *
    monthly

All features are included in all pricing tiers!

  • One-Click Surveys
  • Customer Satisfaction (CSAT)
  • Net Promoter Score (NPS)
  • Website Widget
  • Integrations and API
  • Dynamic PSA Updates
  • Custom Reporting
  • Google Reviews
  • Slack and MS Teams Notifications
  • Automated Workflows
  • Realtime Dashboards
  • Data Filtering and Segmentation

* starting price

Give us a trial run,
no risk and for free

Take SmileBack® for a test drive and see how easy we integrate with your helpdesk, deliver customer satisfaction metrics and support your needs, whatever they may be.

You have questions, we have answers

What is an agent?
Agents are members of your team, such as helpdesk staff, technicians, and engineers, who provide service or support to your customers.
How does our pricing work?
We base your subscription price on the total number of agents receiving feedback through SmileBack®. As your team grows, we’ll automatically adjust your subscription price.
What do I get access to during my free trial?
During the free trial, you’ll have access to all of the features of SmileBack®.
What happens at the end of my trial?
Once your trial is over, you’ll need to sign up for a plan in order to continue using SmileBack®.
How secure is my data?
We take data security very seriously. Read more about it.
Have a question for us that we haven’t answered?

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